# Improva

> Improva is a SaaS platform for reporting and managing maintenance issues in public and private spaces. Issues can include precise geolocation, photos, and descriptions.

Improva is designed for organizations that manage large, high-traffic physical spaces such as cities, marinas, golf courses, shopping centers, sports complexes, university campuses, campsites, and resorts.

## Core concepts

### Organization
An organization is the customer that subscribes to Improva. It can be a company, municipality, campsite, resort, university, marina operator, sports club, or any other legal or natural person that manages one or more physical spaces.

Only organizations pay for the service.

In most cases, an organization starts with a single entity. Organizations with multiple operational areas can create multiple entities.

### Entity
An entity is always a geographically defined area within an organization where issues can be reported and managed.

In many cases, one organization has one entity. In other cases, one organization may have multiple entities if it manages separate operational areas.

Examples of entities include:
- a city
- a marina
- a golf course
- a shopping center
- a sports complex
- a university campus
- a campsite
- a resort
- a specific area within a larger site, such as a pool area, bungalow area, or an individual store location

## Public and private entities

### Public entities
Public entities can receive issue reports from any person using the Improva app. No sign-up is required. A user can report an issue if the selected map location belongs to that entity.

### Private entities
Private entities only accept reports from registered and authenticated users who belong to the organization. Users without access do not see the private entity when creating an issue on the map.

## Reporting workflow

Improva allows users to report issues from:
- iOS app
- Android app
- web interface

A typical workflow is:
1. A user creates an issue from the app or web.
2. The issue is placed on the map with precise geolocation.
3. The user can attach photos and add a description.
4. The management team receives the issue in the management area.
5. The issue can be assigned to a specific team member.
6. The assigned user manages and resolves the issue.
7. The reporter can follow the issue status and receive the final response when the issue is closed.

## Management workflow

Improva includes a web-based management area where teams can:
- review incoming issues
- assign issues to different users
- manage issue resolution workflows
- monitor issue status across one or more entities

## Key differentiators

- Many organizations can start reporting and managing issues in less than 30 minutes.
- The reporting experience is designed to be intuitive and easy for end users.
- Issues are reported directly on the map with precise geolocation.
- Management teams can assign incidents to different users for follow-up and resolution.
- Improva is multilingual: visitors can report issues in their own language, and reports can be automatically translated for the management team.

## Best-fit use cases

Improva is especially suitable for large physical spaces visited by many people, where maintenance issues need to be reported clearly and managed efficiently.

Typical use cases include:
- cities and municipalities
- marinas
- golf courses
- shopping centers
- sports complexes
- university campuses
- campsites
- resorts

## Canonical pages

- Main website: https://improva.app/
- Features: https://improva.app/issue-management-features
- Use cases: https://improva.app/issues-reporting-use-cases
- Pricing: https://improva.app/pricing
- FAQ: https://improva.app/faq
- Contact: https://improva.app/contact
- Support: https://improva.app/support
- Download app: https://improva.app/download-app
- iOS app: https://apps.apple.com/us/app/improva/id6759379832
- Android app: https://play.google.com/store/apps/details?id=app.improva.improva_app

## Languages

Available in English, Spanish, Portuguese, French, German, Italian, Dutch, and Catalan.

- English: https://improva.app
- Spanish: https://improva.app/es
- Portuguese: https://improva.app/pt
- French: https://improva.app/fr
- German: https://improva.app/de
- Italian: https://improva.app/it
- Dutch: https://improva.app/nl
- Catalan: https://improva.app/ca

## Summary

Improva helps organizations manage maintenance issues in large physical spaces through geolocated reporting, simple issue creation, multilingual communication, and team-based resolution workflows.