Improva Terms of Service

1. Service Provider Identification

In accordance with Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, the Improva service is owned by:

Company: Plado Invest, S.L.
Tax ID: B64789555
Registered address: Carrer Font Vella, 55, 5th floor, 08221 Terrassa (Spain)
Contact email: support@improva.app

2. Purpose of the Service

Improva is a SaaS (Software as a Service) platform designed for the reporting, management and monitoring of issues in public or private spaces, made available to organizations, companies and entities through a paid subscription.

All service functionalities are subject to payment.

3. Types of Users

SaaS Users (paying customers): natural or legal persons who subscribe to the service to manage one or more entities.
Reporting Users: individuals who report issues through the free iOS and Android mobile applications. For entities defined as public, prior registration is not required.

4. Registration and User Responsibility

The user registering as a customer represents and warrants that the information provided is accurate, current and complete, and that they have the necessary rights, authorizations or legal representation to register and manage the entity they claim to represent.

Registering an entity without its explicit authorization is strictly prohibited. Any attempt at identity impersonation or fraudulent representation may result in immediate account suspension and, where applicable, the initiation of legal actions.

5. Free Trial

Improva may offer a free trial for a limited period.

During the trial period:

• Only private entities may be activated.
• Public entities may not be activated.
• Additional functional limitations may apply and will be duly indicated.

To start the free trial, payment details must be provided via the Stripe payment platform. No charges will be made until the trial period ends. The subscription may be cancelled during the trial period at no cost.

6. Subscriptions, Pricing and Payments

Improva offers monthly and annual subscriptions.
Billing is performed in advance at the beginning of each billing period.
There is no minimum commitment period.
In the event of early cancellation, no refunds will be issued, and access to the service will remain available until the end of the already paid period.

Payments are processed exclusively through the Stripe platform. Published prices do not include applicable taxes, duties or charges, which shall be borne by the user according to their jurisdiction, unless Improva is legally required to charge them.

7. Acceptable Use and Restrictions

Users agree to use Improva in accordance with applicable law, good faith and public order.

The following activities are strictly prohibited:

• Registering entities without authorization.
• Using the service for unlawful or fraudulent purposes.
• Uploading content that infringes third-party rights.
• Sharing access credentials with third parties.
• Accessing or attempting to access systems without authorization.
• Reverse engineering, decompiling or attempting to obtain the source code.
• Using the service for competitive purposes, benchmarking or scraping.
• Automated or abusive use of the service.

8. Issues Content

Improva does not pre-moderate or supervise the content of reported issues. Responsibility for such content lies exclusively with the user who submits it.

9. Intellectual Property

All intellectual and industrial property rights relating to the software, brand, design and proprietary content of Improva are owned by Plado Invest, S.L. or its licensors.

Users retain ownership of the content they submit, granting Improva a limited, non-exclusive license for the purposes of providing the service.

10. Service Availability

Plado Invest, S.L. shall make reasonable efforts to ensure service availability exceeding 99% on an annual basis, excluding scheduled maintenance, force majeure events and issues attributable to third-party providers.

11. Disclaimer of Warranties and Limitation of Liability

The service is provided “as is” and “as available”, without express or implied warranties.

Plado Invest, S.L. shall not be liable for indirect damages, loss of data, loss of profits, business interruption or any other damages arising from the use of or inability to use the service, to the extent permitted by law.

12. Cancellation and Termination

Users may cancel their subscription at any time. Improva may suspend or terminate accounts in the event of a breach of these Terms.

Upon termination of the contractual relationship, account-related data may be deleted after a reasonable period, with no obligation to retain or export such data, except where legally required.

13. Essential Communications

Certain communications relating to security, service operation or legal changes are an inherent part of the service and cannot be opted out of.

14. Commercial References

Improva may use the customer’s trade name and/or logo solely as a commercial reference for the service.

15. Governing Law and Jurisdiction

These Terms are governed by Spanish law.

Where the user acts as a professional or business entity, the parties submit to the courts of Terrassa (Spain). Where the user is a consumer, the legally applicable jurisdiction shall apply.