Improva Privacy Policy

1. Scope of application

This Privacy Policy applies to the Improva website, the iOS and Android mobile applications, and all services provided through the Improva platform.

2. Data controller

Controller: Plado Invest, S.L.
Tax ID: B64789555
Registered address: Carrer Font Vella, 55, 5th floor, 08221 Terrassa (Spain)
Contact email: privacy@improva.app

3. Categories and source of personal data

Improva processes only the personal data strictly necessary to provide the service. Such data may originate from:

• Data provided directly by the user.
• Data collected automatically during service use, such as IP address, technical device identifiers or technical logs.
• Data obtained from technology providers strictly necessary for service provision.

Categories of processed data include:

• Identification and account data.
• Subscription and billing data.
• Location data associated with reported issues.
• User-generated content.
• Technical and usage data.
• Technical device identifiers used exclusively for internal service functionality such as issues management and notifications.

4. Purpose of processing

Personal data is processed for:

• Provision of the Improva service.
• Account, entity and issue management.
• Subscription, billing and payment management.
• Operational service communications.
• Aggregated or anonymised service performance analysis.
• Ensuring service security and proper functioning.

Improva does not use personal data for advertising, behavioural profiling or cross-site or cross-app tracking.

5. Legal basis for processing

Processing is based on:

• Performance of the service contract.
• Compliance with legal obligations.
• Legitimate interest in service security, stability and improvement.
• User consent only where legally required.

6. Data retention

Personal data is retained for the duration of the contractual relationship and subsequently for a maximum indicative period of 12 months, unless longer retention is required by law.

7. Data recipients

Personal data is not sold or disclosed to third parties. Certain strictly necessary technology providers (hosting, payments, mapping or notifications) act as data processors under appropriate agreements. Push notification services may use technical device identifiers exclusively for service-related communications.

8. Cookies and similar technologies

Improva uses only strictly necessary cookies and equivalent technologies required for service operation and security. No advertising, analytics or profiling technologies are used.

9. Data subject rights

Users may exercise their rights of access, rectification, erasure, objection, restriction, portability and withdrawal of consent where applicable by contacting privacy@improva.app or the competent supervisory authority.

10. Disclosure for legal obligation or security

Improva may disclose personal data where required by law, to protect service security or prevent fraud.

11. Data security

Plado Invest, S.L. implements appropriate technical and organisational measures to ensure data confidentiality, integrity and availability.

12. Changes to the Privacy Policy

This Privacy Policy may be updated to reflect legal or functional changes.